FAQs

Do you do home visits?

No. Silver Crown Calls is a phone‑only service. For home visits, check out our sister company - Silver Castle Care

What happens if my loved one doesn’t answer?

We call back once, then follow your pre‑approved escalation plan (e.g., text/call a designated contact; if still no contact, call a local non‑emergency welfare‑check line if that’s in your plan).

Are you a medical service?

No. We do not provide medical advice or treatment. If there’s an emergency, call 911.

Are you a medical service?

No. We do not provide medical advice or treatment. If there’s an emergency, call 911.

Can you call at a specific time every day?

Yes. You can choose a time or time window.

Can we pause or add extra calls?

Yes—just let us know. Many families add extra calls during travel or after a hospital stay.

Do you serve people with memory loss?

Yes, with family guidance on preferences and an appropriate escalation plan.

Can we pause or add extra calls?

es—just let us know. Many families add extra calls during travel or after a hospital stay.

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